Available courses

CONFLICT MANAGEMENT

To identify and manage the resolution of conflict between persons or parties in the workplace.

A qualified learner will be able to:

  • Identify and describe the main sources of conflict.
  • Distinguish types of conflicts
  • Apply appropriate strategies to manage conflict.
  • Resolve conflict using appropriate techniques in the workplace.
  • Develop and implement follow up plans
  • Compile conflict resolution reports

SP-2110010 New Venture Creation

Welcome to New Venture Creation

This Skills programme equips small business owners with the necessary skillset and mindset for identifying and launching new business ventures, that can take the steps needed to run a successful online business, save money, keep staff on the same page, and attract more customers.