Dzindalo Consulting LMIS

Skills Rationale

There is no skills program already registered by QCTO.
Conflict in the workplace negatively affect the productivity and quality of work.
Effective and efficient management of conflicts to create peace and harmony in the workplace (on a prevention basis).
A qualified learner will be able to:
- Identify and describe the main sources of conflict.
- Distinguish types of conflicts
- Apply appropriate strategies to manage conflict.
- Resolve conflict using appropriate techniques in the workplace.
- Develop and implement follow up plans
- Compile conflict resolution reports

Related registered qualification/s

Further Education and Training Certificate: Leadership
Development – 50081 (NQF Level 4)
National Certificate: Conflict Management and Transformation - 49257 (NQF Level 5)

Purpose

·       Identify and describe the main sources of conflict.

·       Distinguish types of conflicts

·       Apply appropriate strategies to manage conflict.

·       Resolve conflict using appropriate techniques in the workplace.

·       Develop and implement follow up plans

·       Compile conflict resolution reports